Q: “How do I rent an item?”
A: You can rent an item from us via our website. On the rental product page you will be able to choose from a selection of rental periods. The rental period begins from the first day you receive your chosen item. You should return your rental item free of charge on the first day after your rental period has ended.
Q: “I haven’t received my item. What do I do?”
A: If you do not receive your item(s) when you expect to, please contact us at email@example.com and we will be able to track your order and provide an estimated delivery date.
Q: “How do I know if an item is in good condition?”
A: We complete comprehensive checks of all hire items before we dispatch them but if you find an item is faulty upon receiving it, please return it to us using our free returns process. Once we have received it and verified the issue, we will offer you a full refund or, where possible, a replacement item.
Q: “How long can I rent an item for?”
A: We hire items for fixed periods of 7, 10, 21 or 30 days and in some cases 60 and 90 days. If you wish to keep the item(s) for longer than this, contact us and we will extend the rental period for you for as many days as you'd like. You will need to pay for this before the original rental period comes to an end. We will send you an email with a link to complete the purchase of the extended rental period.
Q: “Can I give a For The Creators item as a gift?"
A: Yes, we offer digital gift vouchers on our site from the value of £30 - £200. You can personalise them with your own message and send them directly to a loved one, allowing them immediate freedom to choose what they like from our entire range.
Q: “When does the rental period begin?"
A: The rental period begins on the day you receive the item. If you have ordered multiple items in the same order that have been delivered on different days, each piece will have a different rental period start date dependent upon when they were delivered.
Q: “How do I buy an item I’ve rented?/Can I buy something I’ve rented?”
A: We’re working on adding this feature to the Accounts section of the site but for now, if you’d like to buy an Item you’ve rented please email firstname.lastname@example.org or Whatsapp us on 07951815955 and we’ll process the order for you on the same day.
Q: “Can I return an item prematurely?”
A: You are free to return the item(s) early but this will not change the applicable hire price (unless you are returning as a result of an item not fitting or being faulty).
Q: “What do I do if I lose the packaging or wish to keep it?”
A: If you lose the packaging or wish to keep it, you can return the item in your own packaging but we do charge a £5 fee for any packaging not returned to us.
Q: “What do I do if I lose the label on the packaging?”
A: If you lose the returns label, contact us at email@example.com and we can send you a replacement.
Q: “Will I be charged if I return the clothes late?”
A: If you don’t return any item to us on time then additional charges will apply. We do recommend allowing at least 3 business days for items to reach us using our free of charge returns postage. Also, be sure to ask the post office for proof of postage in case there is an issue. We charge for any item not returned to us on time at a rate of 10% of the recommended retail price of the item per day for up to 7 days.
Q: “What do I do if the item doesn’t fit?”
A: If an item you receive doesn’t fit, simply email us at firstname.lastname@example.org or Whatsapp us on 07951815955 within 24 hours of receiving it to let us know the issue and send it back to us within 3 weekdays of receiving it. Please return items in their original condition and with the original packaging. It is of course fine to try on the item(s) as you would in a shop but if you wish to place a return, you should not go on to use it.
We will do our best to arrange to send you an alternate size or item at no additional charge as soon as we receive the original back. If this still does not fit then we will be happy to give you a full refund for the item (excluding any Express Delivery charges you chose to pay) provided the item is returned to us on time and in its original condition.
Q: “How do I cancel a rental?”
A: You have the right to cancel a hire contract with us without giving any reason and receiving a refund within 14 days of our acknowledgment of your order. If you do this after we have dispatched your item(s) or you or have already received them, you must return the item(s) to us using our free returns process and you will have to pay us for the hire period until you tell us you wish to cancel.
To cancel a hire contract, please contact us here, and provide your name, home address, details of the order, phone number and email address.
Q: “How do I return my items when my rental period is up?”
A: Simply place the items you’ve rented in back in the RePack bag, seal and stick the two enclosed returns labels on the front. You can then drop the package off free of charge at your local Post Office or at your local Royal Mail Parcel Post Box. Find your nearest Royal Mail Parcel Post Box here
Q: “How much does delivery cost?”
A: Standard UK Delivery costs £4.95 and shipping is free on all orders over £75
Q: “How long does Standard Delivery take?”
A: Standard delivery means your order will be sent by standard Royal Mail delivery.
- If we receive your order before 12 noon on a weekday (excluding public holidays), we will aim to dispatch the item(s) the following weekday (excluding public holidays).
- If we receive your order after 12 noon on a weekday, at the weekend or on a public holiday, we will aim to dispatch the item(s) within 2 weekdays (excluding public holidays).
Q: “Can I rent from outside of the UK?”
A: Currently we don’t yet offer rental to countries outside of the UK. We can however ship Outlet items to buy internationally upon request.
Q: “Can I track my posted item?
A: All standard delivery items aren’t tracked however once your item has been dispatched you will receive an email with your Royal Mail confirmation number. You can use this number to check if your item has been delivered or you have missed your delivery slot.
Price & Payment
Q: “What payment methods do you take?”
A: We accept payment with Visa, Mastercard, American Express, ShopPay, ApplePay, GooglePay and PayPal.
Q: “How can I contact For The Creators?”
A: You can write to us at this address, send an email to email@example.com or WhatsApp our customer service team at 07951815955. Our registered office is located at 17 Cheriton Road, Winchester, Hampshire, United Kingdom, SO22 5EQ.
Q: “What, if any, damage is acceptable?”
A: We want you to enjoy wearing what you hire from us and we accept that some fair wear and tear may occur (such as minor stains, missing buttons, tuck zips and minor rips). We would however remind you that the item(s) you hire from us will at all times remain the property of For The Creators and if you return the items damaged (excluding these minor damages), you will have to pay compensation.
Q: How do I ensure I look after my items?
A: In order to take care of the pieces you hire from us, we ask that you please follow these guidelines whilst they're with you:
- Don’t share items with other people, we are hiring them to you for your own personal use only.
- Treat items with care, you will be responsible for damage(excluding fair wear and tear).
- We understand accidents happen but please let us know if an item is damaged and do not alter or repair anything.
- If you wish to wash an item, pay careful attention to the garment instructions.
- Keep items safe, you will be responsible for any loss or theft of them from when you receive them to when you post them back to us.