Introducing
Returns & Exchanges
Returning a Purchase
We offer a 30-day return policy on clothing items purchased from our store, with the exception of swimwear, underwear, and beauty & wellness products, which are non-returnable for hygiene reasons.
You can process your return here.
Please send your item(s) back using the free returns label enclosed in your parcel.
We recommend obtaining proof of postage when dropping off your return, just in case there are any delivery issues.
Returns of SALE Items
If you’ve purchased a gently rented item at a discounted price, please note we charge a £5 fee per item to cover our cost of returns postage and processing.
Returns of Ex-Rental and Imperfect Items
These item is sold as-is and is not eligible for return or refund. Please check photos and product details carefully before purchasing.
Returns
One Time Rental
With our One-Time Rental service, there’s no need to register a return unless the item is unsuitable.
Returning at the End of Your Rental:
On the last day of your agreed rental period, simply:
- Pack up your items in the reusable bag provided
- Drop off to your nearest Post office or arrange a free home collection via Royal Mail, whatever works best for you.
Need to Swap Your Item?
If the item isn’t right for you and you’d prefer to return it for a part credit / part refund, please complete this form within 24 hours of receiving your rental:
🔗 Return Form – Part Credit/Refund
Do I need to clean my rental before I send it back?
No don't worry, we'll take care of that for you. The cost is included in your rental fees.
Returns
Membership Rental
As a Member, you can either hold onto your current rentals for another month, or swap them out for something fresh - it’s totally up to you!
Here’s how to make a swap: Sign in to the membership portal here
Go to Membership > Return Items in your account and select the pieces you're sending back. Once submitted, your rental credits will be updated instantly so you can start browsing and selecting your next pieces right away.
When can I swap my items?
Swap your items anytime, all our members get unlimited deliveries so you can change up your wardrobe as your body and needs change too.
What if I’m only returning part of my order?
No problem at all! You can return just some of your pieces, credits will be added to your account for those items only and the other items will auto extend.
My credits haven’t appeared — what should I do?
Credits should appear instantly after you register the return. If they don’t, just drop us a line at orders@forthecreators.co and we’ll help as soon as possible.
Can I remove the ribbon from my rental?
Only if you decide to keep the item for rental!
Our ribbons act as reusable labels. If you return an item without the ribbon attached, it will be considered worn.
If your item arrives with tags, it means you're the very first to rent it — lucky you! Feel free to remove and discard the tags before wearing.
I've lost my returns label, help!
Don't panic! Generate a QR code for easy return with Royal Mail here
